jiji2 Frequently Asked Questions

GCash deposits on jiji2 are processed instantly in most cases — your balance should update within seconds of completing the transaction in your GCash app. If your deposit hasn't appeared after 5 minutes, check that the transaction was successful on the GCash side first. If GCash shows the transaction as completed but your jiji2 balance hasn't updated, contact our live chat support with your GCash transaction reference number and we'll resolve it promptly.

The minimum deposit on jiji2 is ₱100 for GCash and Maya transactions. For bank transfers, the minimum is ₱500 due to processing requirements. There is no maximum deposit limit for standard verified accounts, though jiji2 may apply enhanced due diligence for large deposits in accordance with Philippine Anti-Money Laundering Act (AMLA) requirements. If you need to discuss higher deposit limits, contact our support team.

jiji2 does not charge any fees on deposits. The full amount you deposit will be credited to your jiji2 account. However, your payment provider (GCash, Maya, or your bank) may apply their own transaction fees depending on your account type and the transaction amount. We recommend checking with your payment provider for their current fee schedule. jiji2 has no control over third-party payment provider fees.

If your deposit fails, first check the following:

• Ensure your GCash or Maya account has sufficient balance
• Check that your bank account or debit card is not blocked for online transactions
• Verify that you entered the correct payment details
• Check if your payment provider is experiencing any service disruptions

If the issue persists, contact jiji2 live chat support with the date, time, amount, and payment method of the failed transaction. Our team will investigate and assist you within minutes.

Withdrawal processing times on jiji2 vary by method:

• GCash / Maya: Typically processed within 1–4 hours during business hours; up to 24 hours during peak periods
• Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days depending on your bank's processing schedule
• Debit Card: 1–3 business days

First-time withdrawals may take slightly longer due to additional security checks. If your withdrawal hasn't arrived within the stated timeframe, contact jiji2 live chat support with your withdrawal reference number.

The minimum withdrawal amount on jiji2 is ₱200 for GCash and Maya. For bank transfers, the minimum withdrawal is ₱500. There is no processing fee charged by jiji2 on withdrawals. Your bank or e-wallet provider may apply their own receiving fees — please check with them directly. To keep things smooth, make sure your withdrawal account details are up to date in your jiji2 profile before submitting a request.

A withdrawal may be delayed for several reasons:

• Your account KYC verification is incomplete or documents are under review
• You have an active bonus with wagering requirements that have not yet been met
• The withdrawal amount triggers an additional security review under AMLA compliance
• Your payment provider is experiencing technical delays
• The withdrawal was submitted outside of standard processing hours

If your withdrawal has been pending for longer than the stated timeframe, please contact jiji2 support via live chat and our team will provide a status update immediately.

Withdrawal requests that are still in pending status can be cancelled from your jiji2 account dashboard — the funds will be returned to your jiji2 balance immediately. However, once a withdrawal has been approved and is being processed by the payment provider, it can no longer be cancelled. jiji2 encourages players to be certain before submitting withdrawal requests to avoid unnecessary delays. If you need help cancelling a pending withdrawal, contact our live chat support team.

Yes. All games on jiji2 use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes on every spin, hand, or round. Our game providers are independently audited by recognised testing laboratories. Live casino games are streamed from professional studios with real dealers and physical equipment, providing an additional layer of transparency. jiji2 is committed to offering a fair gaming environment for all Filipino players.

Absolutely. jiji2 is fully optimised for mobile play on both Android and iOS devices. You can access the full jiji2 game library directly through your mobile browser — no app download required. The mobile experience is smooth and responsive, whether you're playing slots on your commute in Manila, catching a live bingo session in Cebu, or placing a sports bet in Davao. For the best experience, use an updated version of Chrome or Safari on your mobile device.

RTP (Return to Player) is the theoretical percentage of wagered money that a slot game pays back to players over time. On jiji2, slot RTPs typically range from 94% to 97% depending on the game and provider. The RTP for each game is displayed in the game's information or paytable section. Keep in mind that RTP is calculated over millions of spins — it does not guarantee individual session results. Always play within your budget regardless of a game's RTP.

Many slot games on jiji2 are available in demo mode, allowing you to try them out with virtual credits before wagering real money. This is a great way to get familiar with a game's mechanics, bonus features, and paytable without any financial risk. Demo mode is available to both registered players and guests. Note that live casino games, sports betting, and bingo rooms are not available in demo mode — these require a funded jiji2 account.

Wagering requirements (also called playthrough requirements) specify how many times you must wager a bonus amount before it can be withdrawn as real money. For example, a ₱500 bonus with a 20x wagering requirement means you need to place ₱10,000 in total bets before the bonus converts to withdrawable cash. Wagering requirements on jiji2 vary by promotion and are clearly stated in each offer's terms and conditions. Different games may contribute different percentages toward wagering — slots typically contribute 100%, while table games may contribute less.

To claim a bonus on jiji2, log in to your account and visit the Offers / Promotions page. Click on the promotion you want to claim and follow the instructions — some bonuses are automatically credited upon qualifying deposit, while others require you to enter a promo code during the deposit process. If you have trouble claiming a bonus, contact jiji2 live chat support and our team will assist you. Note that bonuses can only be claimed once per player per promotion unless otherwise stated.

No — bonus funds on jiji2 cannot be withdrawn directly. They must first be converted to real money by meeting the wagering requirements specified in the promotion's terms and conditions. Your jiji2 account balance is split into real money and bonus money — real money can be withdrawn at any time (subject to minimum withdrawal amounts), while bonus money must be wagered through first. You can always choose to forfeit a bonus from your account settings if you prefer to play and withdraw without bonus restrictions.

Yes. All bonuses on jiji2 have an expiry period, which is stated in the individual promotion's terms and conditions. Typically, welcome bonuses and free spins expire within 7 to 30 days of being credited to your account. If the wagering requirements are not completed within the expiry period, the bonus and any winnings derived from it will be forfeited. Make sure to check the expiry date of any bonus you claim on jiji2 and plan your play accordingly.

Self-exclusion is available to all jiji2 players at any time. To self-exclude, contact our 24/7 live chat support team or email [email protected] and request self-exclusion. State your preferred exclusion period — 6 months, 1 year, 5 years, or permanent. Your account will be suspended immediately upon processing. Self-exclusion cannot be reversed during the exclusion period. Any remaining real-money balance will be returned to your registered payment method after identity verification. See our Responsible Gaming page for the full self-exclusion process.

If you're concerned about your gambling habits, the most important thing is to reach out for help — you don't have to deal with it alone. Here's what you can do right now:

• Use jiji2's self-exclusion tool to immediately suspend your account
• Set a deposit limit or cooling-off period from your account settings
• Contact jiji2's responsible gaming support team via live chat — we're available 24/7
• Call the NCMH Crisis Hotline: 1553 (toll-free, 24/7) for professional mental health support

Remember: Gambling is addictive. Know when to stop. jiji2 is committed to supporting every Filipino player's wellbeing. Visit our Responsible Gaming page for more resources.

Yes. jiji2 offers a session time limit tool that automatically logs you out after a set period of play. You can configure this from the Responsible Gaming section of your account settings. Choose a session duration that works for you — for example, 1 hour, 2 hours, or a custom duration. When the limit is reached, jiji2 will display a notification and log you out. This tool is especially useful for players who want to keep their gaming sessions short and enjoyable without losing track of time.

Yes. jiji2's responsible gaming programme is designed to align with the standards set by the Philippine Amusement and Gaming Corporation (PAGCOR) for online gaming operators serving Filipino players. This includes enforcing the 21+ age restriction, providing self-exclusion and deposit limit tools, training support staff to identify at-risk players, and displaying responsible gaming messaging across the platform. jiji2 takes its duty of care to Filipino players seriously — player wellbeing always comes before platform revenue. Learn more on our Responsible Gaming page.